When we arrived with our luggage and food for our five night stay we found a very clean and well appointed vacation rental but the elevator we had counted on – wouldn’t have rented without – was inoperable.
Our family of 20 reserved Ocean View Oasis from Benchmark Management for our annual Thanksgiving gathering NOV 22-27 expecting a working elevator and kitchen appliances functioning to support our celebration dinner. We will not be staying at another Benchmark Property due to these issues. I understand it's a heavy travel time with Spring Break, but good customer service goes a long way and no resolution to any of the issues is not acceptable. We had a federal agent in our group and he had zero access to any of his work within the home. Which we tried before even considering them.
It took them days to respond once again and they told us to just unplug it and plug it back into the. We reached out the first day regarding that and we never had someone come out and correct the issue. The wifi in the home never worked and the service in the home was horrible. I reached out to Benchmark and it took them days to respond I got a generic response when they finally responded. The pool was never cleaned the whole time we were there and there was no pool net for us to clean the pool. The home and location were perfect but we had several issues arise during our stay that was never addressed or taken care of. We stayed at a property managed by Benchmark April 1-8 and it wasn't a great experience.
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